Automotive Service Advisor

About LaFontaine Imports of Livonia

LaFontaine Automotive Group, founded in 1980, is a nationally recognized and award-winning organization with over 2,500 employees across multiple locations. We are dedicated to personalizing the automotive experience by building lifelong relationships, strengthening communities, and supporting local charities. Our commitment to accountability, responsibility, respect, communication, teamwork, and passion drives everything we do. Join us and become part of a company that treats every customer like family. Visit www.familydeal.com for more information.

Job Details

• Salary: Competitive compensation (details to be provided)
• Job Type: Full Time
• Location: Livonia, MI

Position Summary

As an Automotive Service Advisor at LaFontaine Imports of Livonia, you will schedule all service work and provide exceptional customer service by recommending appropriate additional services. You will ensure effective communication between customers and the service team to deliver a smooth and satisfactory service experience.

Essential Duties and Responsibilities

• Maintain Customer Satisfaction Index (CSI) ratings and meet service standards set by management.
• Greet customers promptly and professionally, assess vehicle concerns, and gather accurate vehicle and customer information.
• Test-drive vehicles as needed to diagnose issues.
• Advise customers on required vehicle maintenance and repairs based on manufacturer guidelines.
• Identify additional repair needs and clearly explain necessary services to customers.
• Provide accurate labor and parts estimates and obtain customer approval before starting work.
• Obtain required signatures and documentation for repair orders and keep customers informed of any changes.
• Handle phone inquiries regarding work in progress and appointment scheduling.
• Review final invoices for accuracy and deliver vehicles while addressing any customer questions.
• Maintain clean and organized work and waiting areas.
• Build and maintain positive relationships to encourage repeat and referral business.

Physical Requirements

• Ability to stand, talk, and hear regularly.
• Frequent walking and sitting.
• Possible exposure to exhaust fumes or airborne particles.
• Occasional lifting or moving of up to 10 pounds.
• Requires close, distance, color, and peripheral vision.

LaFontaine Imports of Livonia offers a professional and supportive working environment with ongoing training and growth opportunities.

We are an Equal Opportunity Employer and maintain a drug-free workplace.

We look forward to hearing from you!

• Minimum of 2 years experience in a related role.
• High school diploma or GED required.
• Strong problem-solving abilities.
• Proficient in computer use and web navigation.
• Excellent verbal and written communication skills.
• Customer-oriented with the ability to handle objections effectively.
• Positive attitude and team player mindset.
• Professional personal appearance.
• Ability to read and comprehend instructions and information accurately.

WHAT WE OFFER:

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!